Communication is an integral part of all our working lives, whether that be at a cross-cultural level, team level or at an individual level. Effective communication is paramount in times of crisis and/or change and is predicated on sound listening, questioning and articulation skills.
LinkedIn Learning and Future Learn Courses:
We have curated a collection of courses that are available to watch on LinkedIn Learning and FutureLearn which explore the theme of communication:
- Communication Foundations Course on LinkedIn Learning
- Communicating with Confidence Course on LinkedIn Learning
- Communicating Across Cultures Course on LinkedIn Learning
- Crisis Communication Course on LinkedIn Learning
- Communicating in Times of Change on LinkedIn Learning
- Improving Your Listening Skills Course on LinkedIn Learning
- Effective Listening Course on LinkedIn Learning
- Having Difficult Conversations Course on LinkedIn Learning
- Communications and Interpersonal Skills at Work on FutureLearn
Tips on communication
During our surgery sessions we identified and shared some key top tips:
- Have regular check-ins.
- Take a proactive approach.
- Give people a sense of belonging through building rapport.
- Give full attention (eg, lean in online).
- Offer options (eg, full attention for 2 minutes now, or 30 minutes later).
- Ask open questions, read a Microsoft Sway to find out about appreciative enquiry.
- Don’t accept (just) nods as agreement or understanding (eg, summarise actions to clarify understanding).
- Consider your own and other people’s default communication styles (based on personality / behavioural models).
- In meetings, be clear on the key message you want to get across.
- Use polls in larger meetings.
- Don’t make assumptions.
- Pin top communicators in Chat function in Teams.
Webpage last updated: 28/03/22 | Maintained by the LPP Team