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An introduction to having difficult conversations

Session overview:

This session will give an overview and an introduction of how to have difficult conversations in all types of scenarios. It will cover why do we need difficult conversations, what can make conversations difficult, and a framework will be introduced that you can use for having more effective conversations. There will be an emphasis on self-reflection which will look at what we can do to get ourselves in the right mindset for having difficult conversations and how to have a balanced view when facing challenging situations.

The workshop will be highly interactive and will require participants to bring examples of where they have struggled in the past with difficult conversations.


  • 23 January 2024, 9:30-12:30pm
  • 15 February 2024, 9:30-12:30pm
  • 25 April 2024, 9:30-12:30pm
  • 13 June 2024, 9:30-12:30pm
View all upcoming sessions and book your place


If you think that your team would benefit from a more detailed version of Difficult Conversations, then we are able to offer an accredited certificated programme in Crucial Conversations. If you would like to find out more about this, then please email:

If you have any questions, then please don’t hesitate to get in touch: